Responsible gambling at Greatslots

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• Responsible gambling at Greatslots

Most people who open this page are checking in on themselves, or on someone close to them, rather than looking for a diagnosis. Greatslots runs a casino, live casino and sportsbook, and this page sets out what to watch for, what we can do to help, and where to go for support that isn't tied to us at all.

Why this matters

Gambling is entertainment with a cost attached, and the moment it stops feeling like entertainment is the moment it's worth stepping back. Nobody in this position wants a lecture; they want to know what's actually available to them, so that's what follows.

Signs gambling is getting out of hand

• Chasing losses with bigger stakes than you planned
• Lying to people close to you about how much time or money you've spent
• Borrowing, or dipping into money set aside for bills, to keep playing
• Feeling irritable or anxious when you try to stop
• Playing later, or longer, than you intended on a regular basis

Questions worth asking yourself

None of these on their own is a diagnosis, but a "yes" to several is worth taking seriously.

• Have you tried to cut back and found it harder than expected?
• Do you gamble to escape a bad mood rather than for the play itself?
• Have you missed a bill, a payment or an obligation because of gambling?
• Do you feel you need to hide the amount you spend from people close to you?
• Have you gambled with money meant for something else?
• Does stopping for a day or two feel uncomfortable?

Support tools and where to find them

We don't publish a fixed list of account controls on this page, and we'd rather say that plainly than guess at what's on offer. If you want to discuss a deposit limit, a time-out, or closing your account, our support team is the right first point of contact and can walk you through what's available on your account directly. National self-exclusion through GamStop sits outside any single operator and covers all licensed sites at once, which makes it a more reliable backstop than a single account setting.

Practical limits that work

• Decide your stake and your loss limit before you start a session, not during it
• Set a time limit on your phone rather than relying on willpower alone
• Treat any win as the end of a session, not a reason to keep going
• Avoid playing when you're tired, upset, or have been drinking
• Keep a note of what you actually spend over a week — the number is often more useful than the feeling

Where to get help in the UK

Free, confidential support is available whether or not you decide to keep playing anywhere.

• GamCare and the National Gambling Helpline, 0808 8020 133, free and open 24/7
• BeGambleAware for information and support routes
• Gordon Moody for residential and online treatment programmes

Blocking software

If you'd rather remove the option than manage it, Gamban blocks gambling sites and apps across your devices, and BetBlocker does the same thing free of charge on multiple platforms. Both work independently of any account you hold with us.

Protecting minors

This site is restricted to players aged 18+. If a device in your home is shared with anyone under that age, parental-control software such as Net Nanny or Qustodio adds a layer we can't provide from our end.

For anything account-specific, our support team is reachable at [email protected].

Gambling should be entertainment, not a chore.

Access to this site is restricted to persons aged 18 and over (18+). For free, confidential support, visit BeGambleAware.org.